Draught Is My Craft: Troubleshooting Life from the Draught Technicians Perspective

     A week or two ago, a Customer reached out to me with a product inquiry, about a CO2 gas regulator.  They wanted to know how much gas it could move.  This is, in my opinion, a pretty simple, fundamental question about any commercial-grade, Mechanical device: what sort of performance can I get out of this item?  Will it do what I need it to do?       Most technical questions are not new.  Someone has already done the math and/or the science.  Someone has the data.  Someone engineered the device to perform to a particular set of parameters[we hope].  I thought " I should just call the manufacturer, and ask.  My counterpart there will surely be able to rattle this off, by heart, or have the data readily at hand."   Buckle up.  I thought wrong, on several levels.     First, this manufacturer was somewhat recently acquired by a large conglomerate.  The informational insert, that came wit...

This may end up being controversial. But this is not a discussion of Art and style, this is a discussion about putting beer in a glass, rather than in a drain. Something I was taught to do, fairly early on, in this business, was to watch bartenders pour beer. I have done this thousands of times. How many do you think actually do it correctly?      Fewer than 30%, for the most part. The most common mistakes are as follows 1. Touching the faucet to the glass and/or the beer. The faucet and the glass should never make physical contact. Nor should the tip of your faucet ever be submersed in beer or foam. The main reason for this is because after you pour your beer, the residual from that core is exposed to the air . Bacteria and yeast begin to Blue. Flies like to land on that residual beer. Then after an hour you dip that into somebody else's beverage.   2. Opening the faucet and then without a glass underneath it. You've all seen this. Someone opens the faucet and the...

   There are certain... Personalities... that we come across, and have to deal with,  while working within the restaurant, bar, and hospitality industries. I find that there are about 4 main types but I would classify as our nemesis', or at the very least, our frenemies. These are the people that make our lives difficult, day after day. However, these are also the people who keep us employed, as they continue to ignore our advice, and our warnings, resulting in ever larger invoices.      Today I will introduce you to the first, whom I have named Gui(Ghee).  If you are unfamiliar with this French origin nickname, it is the short form of Guillaume. If you live in the Southern United States, you might be familiar with the Spanish version, Guillermo. I imagine there are many other derivatives, but the name is not actually important. You may call this guy whatever you like. I don't wish to be gender biased here, but in my personal experience, this pers...

  These are the rules that I follow, to guide the way in which I do this job. They have served me well. They have, and will continue to evolve. It may not even be a complete list, because after a while, some of the things we do are instinctual, and don't enter consciousness. I will try to revisit this list twice a year, and if I think of an addition or a tweak, I will put it in as soon as it comes to mind. I hope they serve you half as well as they have served me. 1. Always specify equipment capable of delivering 125% of Armageddon-level demand. Pretend St. Patrick's Day falls on Halloween, durring game 7 of a Stanly Cup final between the Leafs and the Penguins.  2. Whenever possible, pull two extra lines. 3. When estimating run lengths, labor hours,  or BTUs, Round up.  4. Drip trays are for drips, not dumps, pours, or send-backs. Only drips. Otherwise it would be called a pour tray.  5. When you are told over the phone that "the tap" is broken, it is never the...

  As we head into the Thanksgiving holiday, a lot of us have food on the brain. As well we should. When we are dealing with craft Brewers, and bar people, alone, it is never difficult to explain the concept of beer as food. Yet, for some strange reason, this is a difficult concept for chefs, and restaurant GM's to absorb, at times.    One great thing about this job is that you get to have the same conversation over and over again. "How is this great?", you might ask. It's great because you get to practice. How many times in your personal life have you walked away from an argument feeling like you've lost it, and an hour or so later thinking of the perfect retort. It is because we have the same arguments over and over, we get to develop the perfect retort in advance.      I will give you an example.  I was called to get a beer system running in a restaurant that was quite old, but had been purchased by a new owner. They were spending tens of thousa...

   I get a lot of confused calls from my customers, and from end users, asking me what the reading on the tank pressure gauge is actually telling them. Well, hopefully it's telling them a  truth. Unfortunately, like a lot of truths, it may not be the truth that they are hoping to hear.    What your gauge is telling you depends on the type of gauge, and what it is reporting on. The first question is, what sort of gas is in the tank? The second question is, what gauge are you looking at?  3rd, what does the gauge measure, and in what units?    The gases we most commonly interact with, as it pertains to beverage dispense, are carbon dioxide (CO2) and nitrogen (N2). Sometimes, we might be dealing with beer gas, AKA Aligal , AKA G-gas, these are simply Trade and Trademark names for specific Blends of CO2 and N2, which may or may not be the best choice for your beer system, but are often a "better" choice. I will tackle that one in a different blog, aft...

I do understand the dangers of generalizing. So, please understand that this is merely an observation, and of course, not everyone is always what they appear to be. Political correctness aside, and journalistic integrity intact, my experience as a Draught Equipment Technician has  taught me that, when approaching any sale, it helped to identify my customer. Knowing who my customer was, in terms of spending appetite, and risk tolerance, was absolutely instrumental in knowing how to approach a sale. And don't you dare recoil at the word sale. We all sell things. Politicians sell ideas and agendas. Religious folks sell "God". Most of my customers sell beer, other alcoholic beverages, not alcoholic craft-beverages, service, or like me, beverage equipment. Just because it is necessary, doesn't mean that it sells itself. I have found that there are three main personalities types, when it comes to decision makers, in restaurants. I am intentionally leaving out a fourth type,...

    For those of you who may live in the UK or Australia, growler has a different meaning here, in North America. In craft beer terms, a growler is a glass jug, usually 1/2 a gallon or 2L in volume, designed to be a reusable container, for the purchase of draft beer at your local brew pub. It is considered, by many, the best way to purchase fresh beer.      For those of you in North America, who don't understand why our Australian and British friends are snickering right now, do an internet search on British and Australian slang, regarding the word growler.      Devices like the Pegas, as well as other devices for counter pressure filling, and even faucet filling, prescribe to the notion but it is best to purge a growler with pure CO2 before filling it. The reasoning is that we don't want the beer to mingle with oxygen, as it will shorten the shelf life, and negatively affect the flavor. The science is sound, and they have been employing this meth...