GETTING CUSTOMER SERVICED[Yes, that kind of Serviced] and Complaining ad an art form.
A week or two ago, a Customer reached out to me with a product inquiry, about a CO2 gas regulator. They wanted to know how much gas it could move. This is, in my opinion, a pretty simple, fundamental question about any commercial-grade, Mechanical device: what sort of performance can I get out of this item? Will it do what I need it to do? Most technical questions are not new. Someone has already done the math and/or the science. Someone has the data. Someone engineered the device to perform to a particular set of parameters[we hope]. I thought " I should just call the manufacturer, and ask. My counterpart there will surely be able to rattle this off, by heart, or have the data readily at hand." Buckle up. I thought wrong, on several levels. First, this manufacturer was somewhat recently acquired by a large conglomerate. The informational insert, that came wit...