Posts

Showing posts with the label aligal

GETTING CUSTOMER SERVICED[Yes, that kind of Serviced] and Complaining ad an art form.

     A week or two ago, a Customer reached out to me with a product inquiry, about a CO2 gas regulator.  They wanted to know how much gas it could move.  This is, in my opinion, a pretty simple, fundamental question about any commercial-grade, Mechanical device: what sort of performance can I get out of this item?  Will it do what I need it to do?       Most technical questions are not new.  Someone has already done the math and/or the science.  Someone has the data.  Someone engineered the device to perform to a particular set of parameters[we hope].  I thought " I should just call the manufacturer, and ask.  My counterpart there will surely be able to rattle this off, by heart, or have the data readily at hand."   Buckle up.  I thought wrong, on several levels.     First, this manufacturer was somewhat recently acquired by a large conglomerate.  The informational insert, that came wit...

"MIXED" Gas. a.k.a. Beer Gas

     I have been asking the same question of beverage gas providers, for more than 10 years. I am still struggling to get a concrete answer.  The question is"How do you ensure that the Nitrogen and CO2 in a Mixed Gas Cylinder, dispense in the proper mix, when these Gasses behave so differently?"  The answers I have received, over the years, have varied widely, and inevitably, when I challenge them, or request demonstrated proof, I am ghosted....every time.        Before I delve too deeply into this Fucking Quagmire of an issue: If you are not a Draught/Draft Beer Pro, or are relatively new to Beer, you should read  INTRO TO BEER CARBONATION   before proceeding with this article. You might be able to follow most of it, without reading the article, but knowing why people wish to use beer gas, is pretty crucial. The short answer is, sometimes you need to augment pressure, but if you use pure CO2, it causes both quality and pourin...